Frequently Asked
Questions

Portwish is a curated personal shopping & international sourcing platform that helps customers shop products from multiple countries including USA, Japan, Korea, Europe, and Indonesia.

We focus on curated everyday products such as beauty & skincare, body care, snacks & lifestyle products, vitamins & wellness, fashion & accessories, and home essentials.

Each country has its own shipping batch schedule. During checkout, customers will be able to choose their preferred available batch before completing payment.

Products from different countries are processed separately based on their respective shipping batches and sourcing locations.

• Browse products on the website
• Add items to cart
• Select your preferred batch
• Proceed to checkout
• Complete payment
• Track your order status directly from your account

We currently accept QRIS and manual bank transfer. Orders will be processed after payment verification is completed.

Customers can track their order status directly through their account dashboard. Order statuses include: Pending Payment, Payment Confirmed, Waiting for Batch, Purchased, In Transit, Arrived at Warehouse, Shipped to Customer, and Completed.

Yes. For custom requests or products not listed on the website, please contact us directly through WhatsApp.

Yes. We only source products from trusted stores, official retailers, and verified suppliers.

International shipments may occasionally experience delays due to flight schedules, customs clearance, supplier availability, or shipping conditions.

Orders that have already been purchased or secured cannot be cancelled. Please make sure all order details are correct before completing payment.

Due to the nature of international personal shopping and overseas sourcing, refunds and returns are generally not available unless there is an error from our side.

For customer support, order inquiries, or custom requests, please contact us through WhatsApp, Instagram DM, or email support if available.